Network Status News & Information

Update: all the websites on the France server are being restored on a new server, in our Romanian DC. The restore should be completed today.

Our France datacenter provider OVH experienced a major fire issue, for reference please check http://travaux.ovh.net/?do=details&id=49471 https://twitter.com/OVHcloud
We are currently analyzing on how to restore from the latest backups available as fast as possible and we will inform you here once we have any updates for this matter.
We apologize for the inconvenience caused and please know we are doing our best to restore your accounts and bring your websites back online.

Thank you for patience and understanding!

Server 2 Canada will be restarted at 12:40 pm GMT +2. A short downtime is to be expected while the system resumes.

Our team is currently investigating the on-going issues with Shared and Reseller Web Hosting services assigned on server1.thcservers.com

As soon as we have further details on this incident we will update this post.

We apologize for the inconvenience this is causing.

Between the 10th and 11th of September, we will be performing maintenance and upgrade works on our data center. This means that it is possible, at some point, to affect the peering between the ISP and our data center. The information stored on the servers will not be affected in any way.
Unfortunately, these works cannot be executed on weekends and we would like to apologize for any inconvenience. Our support team will be available online via Chat or Ticket, in case you need additional information.

Thank you for your understanding and constant support!
THCServers.com Team

A technical intervention will be carried out on our network equipment, the primary affected service will be our shared hosting node "Server12"

The operation will begin at 12:15 on 06 April, the estimated time for completion is 15-45 minutes.

During this time frame, shared and reseller hosting services within this server may suffer intermittent connectivity issues.

At the moment there is an ongoing incident on server5.thcservers.com.

Our senior administrators are currently working on a solution in order to restore the services as soon as possible.

We apologize for the inconvenience and your patience is greatly appreciated during this incident.

Updates will be posted as they become available.

Thank you.

At the moment there is an ongoing incident on server4.thcservers.com.

Our senior administrators are currently working on a solution in order to restore the services as soon as possible.

We apologize for the inconvenience and your patience is greatly appreciated during this incident.

Updates will be posted as they become available.

Thank you.

We are informing you that the initial peering related problem has been successfully remedied.

However, please be informed that due to a couple of unforeseen events, SSDs  of our server15.thcservers.com  failed. At the moment server15.thcservers.com is in restoration state. We are expecting a 24 hours time frame in order to restore all the cPanel users located within the specified server. Once the process is completed we will immediately update the server status on https://www.thcservers.com/portal/serverstatus.php

As always, thank you very much for your support and understanding!

THCServers team

Critical major updates regarding our system's environment

Saturday, 27th of October, between the hours 10:00 a.m. - 13:00 p.m. UTC+2 there will be some updates running on our servers. As a consequence, you might encounter some issues while accessing the Client Area and/or making new orders. Additionally, this might influence some services, but no downtime should be expected - only a slow loading of the websites at certain points.
Thank you for understanding and we apologize for any inconvenience caused!

Hello,
An intervention for changing the disk drives is scheduled for server2.thcservers.com (142.4.216.192) on Saturday 25.11.2017 at 9:30 UTC-5. 
We're hoping the impact will be minimum and the intervetion time too.
We appreciate your understanding!
Thank you!

Hello,

It's seems there's been a power outage on the 20KV line, that affected 3 datacenters, including ours, where your hosting plan's servers is located. The problem seems to have been solved and the servers are now being powered on and verified, one by one to make sure there are any problems. We apologize for the inconvenience and we are hoping the servers to be operational very soon and everything to work in normal parameters once again.

Thank you for your understanding!
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Update:
There are currently over 50 technicians on site, working to solve this problem, hoewver, due to the magnitude of the incident it might take a while. 
Each Client's due date will be extended and an email will be sent informing you once the issue is solved.

Hello,

Our live chat system is scheduled for maintenance and will be unavailable in this period: September 18, 2016 1:00 AM – September 18, 2016 1:00 PM (UTC).

You can still contact us via Ticket system as we are available 24/7.

Thank you for understanding!

Have a great day!

THC Servers Team.

Hello,

We are currently running some updates to our MySQL system and this is causing database related errors, mail problems and slow loading of your websites.  Once the updates are over, everything will go back to normal and the server will start working at full capacity.

Thank you for your patience and understanding!

Dear customer,

You have been assigned to the n°621956 ns3019770.ip-149-202-200.eu server.
This server was produced on 2015-10-30 and installed in the datacentre, in the 73B29 rack with the 149.202.200.165 IP

As a preventative and exceptional measure, we need to carry out some maintenance on your server to change the processor's cooler which was mounted on your server. 

This was intended to cool CPU up to 130W for five years but it may become unreliable after three years. 
For this reason we would prefer not to take any risks and to replace it with the new latest generation cooling system which guarantees up to 180W for 10 years.   

We would like to carry out the maintenance on the 2016-07-22 at 06:00.
This will involve shutting down your server, changing the part and starting up your server again. The intervention should last between 13 and 17 minutes. 


Thank You!
THCServers.com Team.

Hello,

Users may experience some downtimes because of a high ddos attack on this server.

We are working on filtering the attack

Thank You!

Hello,

We have a server problem, our datacenter is working on it now.
Sorry for the problem but we are working as fast as we can to solve it.

We will notify you asap when the problem is solved and provide you an explanation about the issue.

Thank You!

------------------------------------------
Catalin F. - Senior Administrator

https://www.thcservers.com
e-mail: [email protected]









UPDATE:

The Problem has been fixed by our datacenter and all website are back up and running


Thank You!

------------------------------------------
Catalin F. - Senior Administrator

https://www.thcservers.com
e-mail: [email protected]